STRUCTURE

In the field of direct damages and civil liability, Spada SpA operates with staff distributed throughout its offices in Bari, London Milan, Rome, Pescara, counting on a loss adjusting network distributed all over Italy.

Staff consists of experts such as engineers, accountants, agronomists, loss adjusters, solicitors and doctors: everything is well-organized and coordinated with the support of a specific IT system aimed at optimizing processes and procedures.

This attitude guarantees promptness and quality on every kind of intervention, these being key-elements in compliance with Insurance Companies customer satisfaction policy.

Thanks to its widespread distribution and use of the most advanced technologies related to the coordination and management of human resources,  Spada SpA ensures high quality standards in each stage of the survey in accordance with its prompt and scientific approach, from technical requisites to administrative procedures, from notification of claim to its closure.

Spada S.p.A. loss adjusters are selected, trained and organized according to a training plan based on:

• survey rationalisation – time frame intervention (time management method);
• management of information flows and Company/Customer feedback, coordination of operative intervention stages, survey and Insurance Company/Beneficiary care;
• specialized organization for the solution of the problems;
• strong customer orientation – a correct interpretation of relations with the Insurance Company and the awareness of representing its interests with regards to the beneficiaries and third parties involved in the loss.

The quality of the service, constant updates in terms of contents and methods of intervention: the Company recognises and protects the values of its professional staff, shares specialization and provide support through all of the resources available to achieve the same goal.